Highly recommend this hotel for pool lovers of all ages, is fantastic for celebrating milestones in the family like Graduations, Quinceañeras, Weddings, Honeymoons, etc. There is something for every age and the hotel is so big that you do not have the feeling on being in a crowded place. The food at the concert in the Moon Palace Arena was awesome, not a fan of La Gondola Italian restaurant, their food was average.
I was gladly surprise with Wi-Fi every where!! I was able to talk with my family and show them the hotel while I was walking from my room toward the beach and from the beach itself also! The service is already included with your package.
I arrived to Cancun airport on May 20th, 2016 and was received by Elite Transfer ( company that works only with Palace Resorts), they offered me a bottle of water or soda that was great since it was a hot and humid day.
My hotel Moon Palace was only 10 minutes from the airport and my room was in the Sunrise section of the hotel, room 4044 that is garden view but even with that I had an amazing view of the ocean.
My room had marble floors, indoor Jacuzzi, balcony with sitting chairs and a table. The bathroom had a great shower, make up mirror that light up, hair dryer and flat iron to fix my hair.
My minibar was fully stocked with several kinds of beers like Corona, Budweiser, and different sodas like Pepsi, Coca Cola, Seven Up, Canada Dry, Sparkling water, orange juice and apple juice. The bar had a James king whiskey, Bacardi Rum, Jose Cuervo Special Tequila, and Vodka.
This room was a concierge category located in the Toronja building.
The main attraction of this hotel for me is their pools, many of them so everybody can have their own space. Also they have a section that is called the Moon Palace Arena where they have their concerts with famous singers. I saw the concert of Starship and Alphaville that was awesome! You can buy your tickets online in webs like Ticket Masters.
The hotel has a buffet restaurant that is named Bugambilias that offer breakfast, lunch and dinner. Also have specialty restaurants like Fragata that offer sea food, Italian at La Gondola, Pan Asian in the Sunrise section, but they have several other options in the Nizuc and Grand section like Peruvian , Brazilian, Mexican restaurants
This hotel is the biggest all -inclusive in the Caribbean and each section is different from the other one. The Grand section is more sophisticated and elegant, with the feeling of being the adults only section.
Nizuc has also great pools and bars around them, have South American restaurants. Seems to be more for families with young kids.
Moon Palace is great for multi-generational travelers; there is a big playground for kids, teenagers lounge, bars and disco for adults, flow rider and more!
My biggest impression was the service, everybody doing their best to meet your needs; room service is exceptional, they are on time with your request.
I will always remember Chefs Reyes and Monforte from La Gondola for their special attention and service for me and my friends, our server Elizabeth, and in general all of them. Esmeralda from room service, the room cleaning team, our drivers, the guys on the pools and bars make our stay unforgettable!!
Room Tip: Choose rooms in the second level so you can have view of the beach, La Toronja building is quiet and close to the main pool area.
Bilingual English -Spanish Travel Agent